ClickPost Pro ("we," "us," or "our") operates the ClickPost Pro platform, including our website at clickpost.pro and all associated services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you register for an account, use our Service, or contact us for support. This includes:
- Account Information: Name, email address, phone number, company name, billing address, and password when you create an account.
- Payment Information: Credit or debit card details and billing information processed through our secure payment processors. We do not store full card numbers on our servers.
- Profile Information: Any additional details you add to your account profile, including a profile photo, job title, or business description.
- Communications: Messages, feedback, support tickets, and other correspondence you send to us.
- User-Generated Content: Marketing campaigns, contact lists, email templates, SMS messages, landing pages, and other content you create or upload within the platform.
Information Collected Automatically
When you access or use our Service, we automatically collect certain technical information, including:
- Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, time stamps, and clickstream data.
- Device Information: Hardware model, unique device identifiers, mobile network information, and operating system version.
- Usage Data: Features you use, actions you take within the platform, frequency and duration of activities, and performance metrics.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience and collect usage data. See our Cookies section below for details.
Information from Third Parties
We may receive information about you from third-party sources, including:
- Social media platforms when you connect your accounts to ClickPost Pro (e.g., Facebook, Instagram, LinkedIn, TikTok, X/Twitter, Google).
- Advertising partners and analytics providers.
- Public databases and business information providers used to enrich account data.
- Referral partners who direct you to our Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and Improving the Service: To operate, maintain, and enhance the functionality of ClickPost Pro, including processing transactions, sending service-related communications, and troubleshooting technical issues.
- Account Management: To create and manage your account, verify your identity, and provide customer support.
- Billing and Payments: To process payments, prevent fraud, and send billing-related communications such as invoices and receipts.
- Communications: To send you product updates, security alerts, technical notices, and administrative messages. With your consent, we may also send marketing communications about new features, promotions, and events.
- Analytics and Research: To understand how users interact with our Service, identify trends, measure the effectiveness of our marketing, and inform product development decisions.
- Security and Compliance: To detect, investigate, and prevent fraudulent transactions, abuse, security breaches, and other illegal or harmful activities, and to comply with applicable legal obligations.
- Personalization: To tailor the Service experience to your preferences, including surfacing relevant features, templates, and recommendations.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers
We engage trusted third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, email delivery, customer support software, analytics, and fraud detection. These providers are contractually obligated to protect your data and may only use it to perform services for us.
Integrated Third-Party Platforms
When you connect ClickPost Pro to third-party platforms (e.g., Facebook, Google, Shopify), you authorize us to share and receive data with those platforms as necessary to deliver the integration you requested. Their use of your data is governed by their own privacy policies.
Business Transfers
If ClickPost Pro is involved in a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a court order, government agency, or law enforcement request), or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent
We may share your information for other purposes with your explicit consent.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to recognize you, remember your preferences, analyze traffic, and serve relevant content. The types of cookies we use include:
- Essential Cookies: Required for the Service to function. These cannot be disabled without breaking core functionality.
- Performance Cookies: Collect anonymous data about how visitors use our website to help us improve performance and user experience.
- Functional Cookies: Enable enhanced features and personalization, such as remembering your language preference or login state.
- Marketing Cookies: Used by us and our advertising partners to serve ads relevant to your interests and to measure the effectiveness of ad campaigns.
You can control cookies through your browser settings or by using the cookie preference center available on our website. Note that disabling certain cookies may affect the functionality of our Service.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We also retain data as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.
When you close your account, we will delete or anonymize your personal data within 90 days, except where we are required by law to retain it longer or where data has been incorporated into anonymized aggregate datasets that cannot reasonably be de-identified.
Backup copies of data may persist for up to 30 additional days following deletion from live systems.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data, subject to certain legal exceptions.
- Portability: Request that we provide your data in a structured, commonly used, machine-readable format.
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email or by updating your notification preferences in your account settings.
- Restriction of Processing: Request that we limit how we process your data in certain circumstances.
- Object to Processing: Object to our processing of your data where we rely on legitimate interests as the legal basis.
- California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know about personal information collected, disclosed, or sold, and the right to non-discrimination for exercising these rights.
- EU/UK Residents (GDPR): If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation, including the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, please contact us at privacy@clickpost.pro. We will respond to your request within 30 days.
7. Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of data in transit using TLS 1.2 or higher.
- Encryption of sensitive data at rest using AES-256 encryption.
- Role-based access controls limiting employee access to personal data on a need-to-know basis.
- Regular security assessments, penetration testing, and vulnerability scanning.
- Multi-factor authentication options for all user accounts.
- SOC 2 Type II compliant infrastructure and operational practices.
While we take reasonable precautions, no security system is impenetrable. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
8. International Data Transfers
ClickPost Pro is headquartered in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your information to countries that may have different data protection rules than your country of residence. Where required by law, we implement appropriate safeguards such as Standard Contractual Clauses for transfers from the EU/UK.
9. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us at privacy@clickpost.pro and we will take steps to delete such information.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@clickpost.pro
- Mailing Address: ClickPost Pro, Privacy Team, [Address], United States
- Support Portal: clickpost.pro/contact
We will make every effort to resolve your concerns promptly and transparently.